Sunflower Birmingham

Frequently Asked Questions

Q: What is eligible support?
A: Have a look at our website which explains what support the service can offer.  If you would like to discuss this in more detail please contact our helpline on 0121 237 3777 which is open Monday - Friday 9am - 5pm.

Q: I want to apply for a service but have difficulties leaving my home?
A: Our advisors can visit you at home and complete an application form with you.

Q: I cannot complete an application form?
A: Our advisors can complete a form for you.

Q: I cannot speak English?
A: The SPA can arrange for an interpreter to support you throughout the SPA Application process.

Q: I don’t live in Birmingham can I still apply for support?
A: The service is only offered to people living in Birmingham. If you are planning to move to Birmingham you can apply and if you are eligible to receive a service support can be arranged for you when you move to Birmingham. If you are not eligible, where possible the SPA will signpost you to other appropriate services.

Q: What is the helpline for:
A: The helpline can explain the SPA Application process and the eligibility criteria. If you are not eligible it can help signpost you to other services that are available.

Q: I am an inpatient and cannot leave the hospital, can I still apply?
A: Yes we can visit you at the hospital or you can apply over the telephone.

Q: How long will my application take for me to get support?
A: The SPA will complete the application process within three working days and if you eligible to receive a service we will forward your application to your chosen support provider. If you consider your application urgent please explain this to an Advisor and we may be able to complete the process within 24 hours. Your chosen provider will make contact with you to continue with your application.

Q: What times of the day / week can I contact someone to discuss my concerns / application?
A:
The SPA offers a helpline 9am - 5pm Monday to Friday, Thursdays till 8pm, Saturdays 9am to 1pm.  You can talk to an advisor over the telephone about the application, the process, eligibility and signposts to other services that may be beneficial.

Q: I am not happy with the outcome of my assessment from the SPA?
A:
You have the right to appeal (link to appeals).

If you are not happy with the outcome of the appeal you have the right to take your complaint to Birmingham City Council's Customer Care & Citizen Involvement Team.

Customer Care and Citizen Involvement Team
Birmingham City Council
Adults and Communities Directorate
Milton Grange
16 Handsworth Wood Road
Handsworth Wood
Birmingham
B20 2DR
 

Phone: 0121 303 5161
Fax:
0121 303 7208
Email:
customercareteam@birmingham.gov.uk
Website:
www.birmingham.gov.uk/AdultCustomerCare

Q: I am not happy with the service from my allocated support provider?
A:
Have you discussed this with your support provider and followed their complaints process?  If you are still not happy you can contact Birmingham City council who funds the support services. (Please see above details for Customer Care & Citizen Involvement Team)

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Partner Organisations

We are committed to working in partnership with other organisations in order to improve our services and to improve the wider mental health sector. We are part of the Strategic Network for Mental Health which is a unique alliance of four medium-sized organisations that have agreed to work as partners, share their experience and resources, and build on their common philosophy and purpose for the benefit of mental health service users across the country.

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