Sunflower in Birmingham

About YOU

The SPA can be accessed in person, by internet or telephone.

If you require an interpreter the SPA can arrange this for you.

You can self refer to the SPA or be referred by someone on your behalf, for example a GP, statuary key worker, carer, probation or family/friend. The short application form can be completed by yourself, your referrer or by a SPA advisor.

If you are wanting a SPA advisor to complete the application this can be done over the telephone or by arranging to meet up at the SPA office, in the community or at your home. Within 3 days of the SPA receiving a completed application form a team member will inform you or your referrer of the outcome to your application.

If you are eligible to receive housing related support you will be offered a choice of 3 providers.

If you have a preferred provider please inform the SPA staff and providing they have available hours and you are eligible to recieve housing related support you will be offered your preferred choice. When you have chosen your provider the application form will be passed onto them and they will contact you to talk further about your support needs.

If you are not eligible to receive a service the SPA will explain why and endeavour to sign post you to alternative services.

If your application is urgent please contact the SPA Team to discuss this further.

If you are not happy with the outcome of the SPA assessment you have the right to appeal. (link to appeal letter)

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Partner Organisations

We are committed to working in partnership with other organisations in order to improve our services and to improve the wider mental health sector. We are part of the Strategic Network for Mental Health which is a unique alliance of four medium-sized organisations that have agreed to work as partners, share their experience and resources, and build on their common philosophy and purpose for the benefit of mental health service users across the country.


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